Work from home in customer service and sales.
How many hours can I work?
As independent contractor, you gain the flexibility of scheduling your own hours and are in control of your own work. You may work as little or as many hours as you desire based on client needs. You can also do more than one client.
Can you provide me more details of the job?
M.I.T. Virtual Services, LLC is seeking hard- working and self-motivated customer service and sales agents to join our team of work from home call center professionals. If you have strong communication and computer skills, this position is for you. If you have a desire to work and work from home this position is for you. There are many positions to choose from ranging from $9 to $16 an hour. You will be working for top fortune 500 companies and you will have the flexibility you desire. The positions will require you to communicate through phone, chat and or email depending on the position you chose. You will be addressing any questions or concerns a customer may have.
★ Examples of the companies will be able to choose from are: Theme Parks, Cruise Lines, Software companies, Restaurants, Telecommunications, Cable Services, Reservationist, Roadside Assistance, Pest Control and a lot more.
★ Benefits of Working from home:
○ Hourly rate
○ Morning, afternoon, night and overnight hours available
○ Choose your own hours in 30-minute blocks- you can do straight 8 hour shifts, split shifts etc…
○ No recruiting involved
○ Direct deposit
○ Ability to work for more than one client
○ Desktop or laptop required
○ Must be able to pass a background check- No theft, fraud, etc….
○ 2 headsets: USB headsets for online training and telephone headset for taking live customer calls.
○ Able to work in a quiet, distraction-free environment
○ Internet connection- no satellite
○ Clear communication skills
○ Computer savvy
○ Working with email, phone and chat tools
○ Communication with empathy
○ Salary- $9-$16 per hour depending on the client & incentives
○ Experience required- less than 1 year
○ Education required- None
○ Job Status - Full time or Part time
What are some advantages as an Independent Contractor?
★ Work under our business license without having to purchase your own.
★ Bypass the annual business fees, taxes, insurance, and/or lawyers
★ Take time off for vacation when you desire
★ Set your schedule/hours and work around your lifestyle
★ Work for multiple clients
What type of services will I provide as an Independent Contractor?
There are many opportunities to choose from. You can work in Customer Service, Sales, Technical support, email support and chat support clients.
Am I considered an employee or independent contractor?
★ All CSP’s ( customer service professionals) also known as representatives and/or agents are Independent contractors NOT employees.
★ You are contracted in and working for yourself to provide services for M.I.T. Virtual Services, LLC.
★ You will be responsible for filing your own taxes. You will receive a MISC 1099 form as we are required to report to the IRS.
What fees will I have to pay and why?
We have a low flat service fee is $30 per invoice in addition to the fee our partner charges which is $19.75. We pay our contractors on the 1st and 15th of the month.
M.I.T. Virtual Services has to cover business costs including Partner fee’s, computers, bank fees, software costs, direct deposit fee’s and more. Our low, flat service fee allows us to provide you with support during your certification process and beyond. We want to help you to succeed in working from home. This is your journey and we want to be there every step of the way.
Do you hire independent contractors in every state?
★ Yes, except for California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin
Does the position require a drug screening?
★ Some of our clients expect you to take a drug test. Some do not but a select few do.
Why do I have to undergo a background check?
★ You will be dealing with the customer’s confidential information such as home address, names, phone numbers, and credit card information. All clients require that all CSP’s do not have any felony charges.
★ The background check will typically go back about 7 years and some thing that will not pass is theft, fraud, and/or felonies.
Do I need a high school diploma or GED?
How old do I have to be?
★ 18 years or older
How do I know this is a legit opportunity?
Sadly, there are many scams out there. M.I.T. Virtual Services is partnered with Arise Virtual Solutions which is a legitimate work-from-home opportunity. There are many small businesses and their contractors that provide services to Arise and enjoy working from home.I was once a CSP agent myself and know that it is legit. The business department can verify we are registered and in good standing with the Secretary of State. We do not ask for money up front for you to become a registered agent with M.I.T. Virtual Services, LLC and you are free at any point and time to terminate your relationship with our company.
II. Interview Process
How does the interview process work?
★ Fill out the application on our website
★ If prospective applicant is considered, and email will be sent for you to book an over the phone interview.
★ If accepted as a CSP agent with M.I.T. Virtual Services, LLC various emails will be sent with instructions on how to proceed.
★ New hire will need to complete all steps and all paperwork
★ New hire will be able to sign up with a client
III. Job Description
What type of services will I provide as an independent contractor?
The positions range from communicating with customers by phone, chat or email addressing any questions or concerns that they may have.
Will this opportunity be flexible?
Yes! We allow you to schedule your own hours in 30 minute blocks.
IV. Service Revenue
How often am I paid and how?
★ We pay direct deposit twice a month
★ You will receive a detailed invoice
★ You will be paid on the 1st and the 15th of each month
★ Most agents earn between $9-$16 per hour
★ All clients will offer a pay per hour guarantee and some clients will offer you a per hour or pay per minute earning
★ When both are offered, the greater of the two will be received by you. Each client offers additional incentives.
What are the cost to get started
The following are the fee’s:
These fee’s are paid to Arise Virtual Solutions, not M.I.T. Virtual Services.
How long before I start earning money
The admissions process takes as little as 1 day. Once you complete the admissions process and join the team of M.I.T. Virtual Services, you then choose a client certification course. Keep in mind the class can start right away or up to 30 days before the class starts. Classes are typically around 30 days but some are self paced and can be completed in a matter of hours. Once certified you can start working immediately. Depending on how quickly you choose a class, it can take up to 2 months.
Because you are Independent Contractors, you are in control on when and how much you work. Choose a client that has a contract that meets your needs. If you need to provide your services only during the daytime or would like a client that is open 24/7, you can choose to do so.
Will I get paid while in certification?
M.I.T. Virtual Services, LLC does not pay for the time spent in a client certification course. We are the company in the middle connecting experienced agents to the clients our partner provides. As an Authorized agent, Independent Contractor, Sole Proprietor or Freelancer, you are responsible for any certification needed that is required to educate yourself to properly provide your services to the client. Occasionally M.I.T. will highlight a company for a month and provide certification reimbursement.
V. Equipment Needed
Do I need the equipment to apply?
★ No, If you are offered a position you will be given adequate time to obtain the expected equipment.
What are the system requirements?
★ Laptop or desktop
★ Operating system: Windows 7, Windows 8/8.1 (Windows 10 for select projects)
★ Dual-core 2.8 GHz or better or Intel 1 Class or AMD Phenom X2 class or better Atom Celeron, Pentium and Opteron processors are not permitted.
★ Some of our clients do allow MAC but not all
★ MAC requirements Intel Core i5 2.7 GHz processor or better
★ Hard wired internet such as DSL cable or Fiber Optic connection ( No Wifi) Standard connection and Speed: hard-wired connection minimum 3.0 Mbps download minimum 1.0 Mbps upload
★ Minimum Latency Threshold: 150 (ms) milliseconds
★ Hard -wired telephone service ( home phone service)
★ Most of our clients do allow VOIP
○ Example: Basic Talk or Vonage
★ You will need two headsets: A USB headset for online training and a telephone headset for taking live customer calls.
Can I use a cell phone or Tablet?
★ No they are not compatible with our systems/software/programs at this time
What does certification cover?
★ Ebooks, programs, clients material for certification and the systems needed for your computer to work from home during production.
★ Access to our virtual classroom during certification so that you do not have to drive back and forth to our location to train, thus saving gas money.
★ It will cover any background check cost and drug screening (If applicable)
How long is certification and what does it consist of?
★ Certification classes typically last between 2 to 6 weeks. It is Monday- Friday 2-4 hours a day. It is conducted virtually online lead by certified instructor.
★ Most of our clients have a blended phase to where you are part-time in class and the other half servicing one the phones, so in that case you are making revenue during certification.
★ Certification is done from your home, online so that you do not have spend gas money driving to headquarters to certify.
Can I use tax deductions as a write off ?
★ Yes that is the advantage of being a contractor.
★ Tax write offs include but not limited to: internet, home phone, cell phone bills, one time fees, the portion of you home used as your office
★ Agents servicing the cruise line may write off any cruise types they take after their 90 days and receive cruise discounts
★ Agents servicing the Resort/Theme Park/Dining Client located throughout Orlando Florida may write off any park tickets, hotel, dinning, flights, gas and more as well.
★ We recommend speaking with a tax consultant prior to starting if you are unsure how to file. There are many more things you can use as write-offs.
Lets get you working
If you are ready to get started, click here to apply and/or, you can go to Arise.com and register using our IB ID: 100153. Make sure to also include our Agent number as the person that referred you, which is Agent# 1672243 (it will populate Kydedra Jones).